What do I do with my old Cox modem

Cox equipment must be returned within 10 calendar days to avoid unreturned equipment charges. Purchased equipment must be returned to a Cox-owned retail store within 30 days of purchase for a refund by the method used for purchase.

Where do you return cable boxes?

Stop by a local UPS Store You may either package the equipment yourself using a cardboard box and the prepaid UPS shipping label you printed at home, or you may bring your equipment to the store and a UPS representative will pack and ship your equipment back to us.

How can I cancel my Cox contract?

If you’d like to cancel your service, call 1-800-234-3993 to get started. Available in select Cox service areas.

Does Cox have a Dropbox?

To help ease the transition, Cox has partnered with Dropbox, the leading provider in cloud storage, to provide our Cloud Drive customers with a free offer that is above and beyond the street market offer from Dropbox.

Does Cox charge a cancellation fee?

Customers who cancel before their contract is over must pay an early termination fee of $10 for each month remaining, which results in a maximum potential cancellation fee of $120–240.

What happens if you don't return your cable box?

If you don’t return the equipment Comcast will evetually turn the matter over to a collection agency. The agency will attempt to collect the money for the unreturned equipment. It will go against your credit score if not paid in a timely manner or not paid at all.

How long should a modem last?

Lower-end modems tend to have a two to three-year lifespan, while higher-end modems typically last more than five years. In general, you can expect a modem to last between two and five years before it has to be replaced due to failure or obsolescence.

How long do you have to return Comcast equipment?

You have 14 days from when your device was shipped (or purchased in a retail store) to initiate a return or exchange. The device must be activated before being returned. For accessories, you have 30 days to initiate a return or exchange.

Can I return Verizon equipment to UPS?

Things you need to know To avoid being billed an unreturned equipment charge, please return all your Verizon Fios equipment within 30 days of the day your service is disconnected. Return Options: Return rented equipment to The UPS Store nearest you. … Contact Verizon at 1.800.

Does Cox have cloud storage?

Cloud storage is becoming more popular with Cox customers – and with customers in general. With Cox’s free storage, users can backup files from PCs or Macs, and these backups can be conducted automatically on a schedule. … Additionally, all Cox customers receive 24/7 live, online sports coverage from ESPN.

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How does Cox WIFI work?

If your guest has a Cox Internet account, they can connect to your in-home hotspot by selecting the wifi network “CoxWifi” and signing in with their Cox User ID and Password. Once signed in, they’ll automatically connect to your guest network whenever their device is in range unless they choose to forget the network.

Can I cancel Cox anytime?


Can I keep my Cox email if I leave Cox?

Will I lose my Cox Email address if I move or transfer service? No, if you transfer your service you can keep your email account. However, if you disconnect your service, you will lose your email account after the 90-day grace period has ended.

Does Cox bill a month in advance?

Cox bills all customers in advance for the normal monthly service charges; whereas usage-based charges, such as pay-per-view movies and long-distance phone calls, will be reflected on the next bill. When a bill is received, it is for approximately the next 30 days of service.

How can I cancel my cable without paying a fee?

  1. Talk to customer service. The first avenue to try is to call your service provider and talk to a real person. …
  2. Look for contract buyouts. …
  3. Site nonperformance. …
  4. Consider arbitration.

What are the signs of a bad modem?

There are 5 signs to look out for to know if your cable modem is dying, failing, or “going bad.” Connection indicator lights have turned off even if you can still surf the web. Data transfers/downloads are slow. The connection speeds are slow.

Do cable modems go bad?

Can a Modem Go Bad? Most people leave modems running 24 hours a day, even when they’re sleeping. … Most modems show failure signs before they shut down for good. Before you do any troubleshooting, make sure to reset your router to factory defaults.

Should I leave my modem and router on all the time?

Routers Are Designed to Be Left On Routers can be left on round the clock without it significantly decreasing their longevity or affecting their performance. It is a good idea to turn your router off and back on again every few months. This can clear up internet connectivity or connection speed issues.

Can I replace my cable box?

Yes, simply bring your old equipment to the retail store and we can give you your new box there. There is no cost for replacing your cable box at a retail store. What do I do with my old cable box? The Field Service Technician that installs your new cable box will remove your old equipment.

How much does Comcast charge for not returning equipment?

RE: HOW DID WE GET BILLED $350 FOR AN UNRETURNED EQUIPMENT- from a loyal XFINITY customer for years.

What happens if you lose a Comcast box?

If you think your device is lost, we recommend contacting us to suspend your service and lock your device. This will prevent anyone from using your Xfinity Mobile device and racking up charges. If your device turns up later, we can simply reinstate your service.

What equipment do I return to Fios?

Re: What equipment do I have to return? You need to return the router, STBs and remotes. The ONT, BBU and PSU can remain. Unplug the power to the PSU and open the BBU and disconnect the battery.

How do I cancel my FIOS equipment and return?

If you’d still like to cancel, give us a call Monday – Friday, 8:00 – 5:00pm EST, at 1.844. 837.2262. Remember to have your account information handy. Once your service is cancelled, don’t forget to utilize My Verizon to check the status of your final bill, equipment return, and refunds, if applicable.

Can you pick up FIOS equipment?

Verizon can mail you the equipment or you can pick it up at one of our Fios Locations. When you’ve received your equipment, sign into My Verizon or the My Fios app to get your Fios up and running with the easy step-by-step instructions.

How much does Comcast equipment cost?

Xfinity equipment fee: up to $14/mo. But if you want to go with Xfinity’s modem/router, the xFi Gateway, you’ll need to pay as much as $14 per month. We recommend you poke around with a few packages before you decide.

What is Cox cloud DVR?

cloud dvr. Catch up on shows anytime, anywhere. Access your DVR recordings whenever you want with Cloud DVR. Stream to your phone or wifi-connected device, or download recordings to watch later offline.* *Included with DVR package; may require Panoramic Wifi or certain Contour receiver or stream player.

How do I turn off my Cox router?

  1. Enter the your admin username and password. The default user name and password are admin and password, respectively.
  2. Click on the Advanced tab.
  3. Click on the Advanced Setup menu and then Wireless Settings.
  4. Uncheck the Enable Wireless Router Radio for both the 2.4GHZ and 5GHZ networks.
  5. Click on Apply.

Are Cox hotspots free?

Cox Hotspots is a free feature for Panoramic Wifi customers. This feature allows you to access Understanding Cox Hotspots nationwide, saving you on cellular data usage, by using your Cox login credentials.

Why is my Cox Internet so bad?

Slow speeds can be the result of having an older modem. Make sure you have the right equipment by checking Cox Certified Cable Modems. … A DOCSIS 3.1 modem is required for Ultimate Classic and Gigablast over DOCSIS, and recommended for all Cox Internet packages.

Does Cox Cable have a contract?

Most Cox services are not “contract”. You can cancel at any time.

How do I transfer my Cox email to Gmail?

  1. Click on the cogwheel icon at the top-right corner of the page, and select “Settings” in the menu that opens.
  2. Click on the “Accounts” tab, and then on the “Add a mail account” link as shown below: